Respectfully use my name...it's my Identity!

March 11 2024

6th Decade 8th Year

Attn: Qantas Airlines

Dear Qantas Airlines,

I hope this letter finds you well. I am writing to address a matter of great concern regarding the misspelling of my name on my Qantas Club card, a discrepancy that has persisted despite my best efforts to rectify it through your customer service channels.

As a dedicated patron of Qantas for over two decades, I have always appreciated the exceptional service and standards upheld by your airline. My loyalty to Qantas has been unwavering, and it is with a heavy heart that I find myself compelled to bring this issue to your attention.

My legal name is Mary-Anne Kenworthy, a fact that has been clearly provided to Qantas on numerous occasions during my membership registration process. However, I was dismayed to discover that my Qantas Club card displays the name "Maryanne A Kenworthy," a spelling that does not accurately reflect my identity. The reality is that I do not have a middle name, so I am a bit stumped where the “A” has come from.

Despite my repeated attempts to rectify this error by contacting your customer service representatives, I have been met with frustration and disappointment. Each time I have reached out, I have endured lengthy wait times only to be informed that there is seemingly nothing that can be done to correct this oversight.

As a loyal customer who has invested both time and money into Qantas, I believe it is not unreasonable to expect a basic level of accuracy when it comes to personal details such as my name. The misspelling of my name not only undermines the professionalism of your service but also reflects poorly on the level of care and attention to detail that Qantas prides itself on.

I implore you to take immediate action to rectify this matter and issue me a new Qantas Club card with the correct spelling of my name, "Mary-Anne Kenworthy." I trust that you will prioritize this request and ensure that such errors are prevented from occurring in the future.

Furthermore, I urge you to review your customer service protocols to ensure that similar issues can be addressed efficiently and effectively in the future. No loyal customer should have to endure the frustration and inconvenience that I have experienced in attempting to resolve this simple matter.

I remain hopeful that you will acknowledge the importance of this issue and take the necessary steps to remedy it promptly. Your swift attention to this matter would not only restore my confidence in Qantas but also reaffirm your commitment to delivering exceptional service to your valued customers.

Thank you for your attention to this urgent matter. I eagerly await your response and resolution.

Sincerely,

Mary-Anne Kenworthy